MCITP

Microsoft Certified IT Professional with a comprehensive background in Network Architecture & IT project leadership

High Level expertise in computer Operating System and applications, systems configuration, hardware and software installation, project logistics, application integration, network security protocols and post-installation support.

Highly skilled in the design and deployment of enterprise-wide technology solutions in support of internal staff and customers experienced in troubleshooting and resolving Windows 7, 8.1, 10 (x86 and x64) and Servers 2008, network and internet connectivity issues.

Desktops and Laptops.

Installation of Windows XP, 7, 8.1, & 10, PCs and Laptops Installation on standard image onto PC’s Installation of Windows 7 system on existing Windows XP or new machines Deploy and Install standard image onto PC’s and using SCCM Hardware upgrades Laptops including both Desktop and Laptop. Installation and configuration of Windows applications Responding to automated alerts on the health of systems Carry out desktop maintenance including Windows updates, spam removal etc., when required Application upgrades and fixes Troubleshoot application issues (Outlook, Word, Excel etc.) Installation of brand new MS Office 2013 and Windows 7 desktop infrastructure as well as upgrading several cores, business critical applications. With a focus on problem ownership and service delivery to Windows Desktop and Server Support. Troubleshoot application issues (Outlook, Word, Excel etc.) Configuration of Microsoft Outlook, Office Communicator, Microsoft Live Meeting, Mapping Network Drives, and Printer. Determination of root cause of incidents and defects Installation of bespoke Software’s. MDT (Microsoft Deployment Toolkit)

BitLocker to encrypt laptops and Computers and Encryption of USB Devices, emails.

Migration

Migration end-user documents, mail, desktop, favourites and printers, Mapped PC’s to network domain Migrating User Data on the Windows 7 Platform via USMT – Scanstate and Loadstate. USMT, Full Data Backup /Restore Hardware and software support for issues encountered during migrations Provided hands-on and technical support to clients Server farm and end users Supporting and Migrating Active Directory

Backup and Restore

Backup management, administration & troubleshooting Windows Server 2003/2008 Network access troubleshooting and repair / Active Directory, user administration and GPO’s/ VPN connectivity issues

Windows Server 2008

Managing Users, Computers, Permissions and Asset Management in Active Directory. Installed and repaired faulty applications or Identifying Server Root cause analysis highlighting to understand the reasons for failures and then implement permanent fixes. Identifying and implementing service improvements actions. Monitoring, troubleshooting, installing, upgrading Servers, reporting on and documenting the application suite. Windows Services, Windows Registry, Event Viewer, performance monitoring, Active Directory,VMware, Windows Server 2008, Group Policies Object management.

Virtualisation

Hyper-V pooled Virtual desktops. Server builds and installation\configuration (Hyper-V) Installation and configuration of Virtual PC and Server via VMware SQL Server 2005/2008 Working with Microsoft SQL Server 2005/2008 Researching and resolving functional queries

Our Team are Certified Microsoft Certified IT Professional with a comprehensive background in network architecture and IT project leadership, with Current CRB clearance and 15+ years of progressive experience in the following broad-based competencies

• MCITP Windows 7 Enterprise Desktop Support Technician • MCT Windows 7 Configuring • Deployment / Data Migration / Desktop Support, Installation of Windows & Networks. • Remote support and Resolution / Active Directory, Window 7 / 8.1 / 10 and Server 2008, SCCM Setup and configuration • Virtualisation – Virtual PC – Hyper V • SQL Server 2008 Trained • Project Support • Network Support and Installation, , Cisco Routers / Switches Support and Installation • Backbone/ Link Cables: fibre optic cable joining one distribution cabinet to another on Fibre Switches • Cabling: CAT 5/5e/6, 10 baseT and 100 baseT, VLAN ports and switches • Cable Management Unit to keep patch cords tidy. Distribution cabinets, fibre optic cable distribution, fibre optic terminating/patch panels, fibre optic distribution enclosures. Use transition units for network connections for non-tempest printers and switches. • Building and installing equipment in PRISM Rack R3000XR UPS, DL365 Server, HP MSL2024 Tape Library or HP G2 1/8 Autoloader – managed and administered centrally. • Setup migration switch – Create patching schedule – label cables, Install firewall and patch to New server switch, request remote configuration of firewall, Install data transfer switch and patch to New server switch to enable remote configuration, Patch Proviso/Brit servers into New server switch, Install all New switches into appropriate patch cabinet, Create patch schedule for each cabinet, Load New switch configurations onto switches • Configure and populate autoloader and give static IP address as of design document. Connect all disconnected systems back into new combiner hub. Unpatch all Old Wks/printers and unpatch cabinet. Finally complete Site Installation Report • Forged, developed and maintained relationships with all groups to ensure that all processes were aligned with the project brief • Wireless Networks: Configuring settings, controlling connections, Network Tasks, Access Point, Security Settings • VSAT virtual satellite connection / FTN fixed telephone network / lease line • Update printer details with Mac addresses to create print queues, Get the spreadsheet filled in such as MAC of fibre cards, printer MAC, Use barcode scanners to scan PCs, monitors S/N & Asset Numbers to record in the spreadsheet and use vlookup

Some of the Major customer that we have worked with:

Primary Schools in the Midlands South Warwickshire NHS Foundation Trust Barnardos Major High Street Stores TK Maxx Coop